Effective Date: November 27, 2025

Balance Wine, LLC (“Company”) Privacy Policy covers Company’s treatment of personal or personally identifiable information (“Personal Information”) that may be collected when you are on the Company’s website and when you use the Company’s services. This policy does not apply to the practices of companies that Company does not own or control, or to individuals that are not under Company’s supervisory control.

Who May Use This Website

The Website and services are intended for U.S. residents who are at least 21 years old. We do not knowingly provide the Services to, or knowingly collect personal information from, individuals under 21.

Collection and Use of Personal Information

We collect personal information that you provide directly to us, information collected automatically when you use the Website, and information from service providers who support our operations. We may collect Personal Information (such as your name, billing address, details related to your purchase, telephone number, and email address) when you use certain services on our Website or when you visit cookie-enabled web pages. We share this information with Squarepace, our online store hosting provider, so that they can provide website services to us.  Our payment processor, will also collect payment information from you.  You can read their privacy policy here.   We may also log your IP address when you use our Website. We may also collect payment information, which is processed by our payment processor (e.g., Square or Squarespace) on our behalf. We receive limited details (e.g., last four digits, card type, transaction identifiers) but do not store full payment card numbers.  We use this Personal Information to fulfill requests for our services or products, to contact users regarding changes to our site or our business, and to customize the content that you might see on our website. We may also use “cookie” files to better serve your needs by creating a customized Website which fits your needs. Those necessary and required cookie are always used, which allow Squarespace, our hosting platform, to securely serve this Website to you.

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

Contact Us

If you communicate with us through the “Contact Us” link on our Website, we may ask you for information such as your name, email address, and telephone number so we can respond to your questions and comments. We also may use the information you provide to evaluate the quality of our products and to communicate with you about our products and services.

Join Our Mailing List

On our Website, you may sign up to receive newsletters, exclusive offers and promotions, notice of special events, and product news. To sign up, we ask you for contact details such as your name and email address. We use your contact details to send you the information you request and communicate with you about our products and services.

Wine Club Memberships and On-Line Purchases

If you choose to make a purchase or join a wine club, we may collect information such as your name, address, phone number, date of birth, and credit or debit card information. We use this information to process your order, communicate with you about our products and promotions, and collect feedback on your experience on this Website. By entering personal information to make a purchase, you consent to our transferring and processing it in the United States.

User Accounts

We allow users to set up personal accounts to shop in our online store. You have the ability to edit your User Information at any time and may delete your account at your convenience.

Sharing and Disclosure of Personal Information

We do not sell or otherwise disclose information about our Website visitors in exchange for money, except as described here. We may share the information with service providers we have retained to perform services on our behalf, including common carriers who deliver wine on our behalf or Squarespace or Square for payment processing. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Encryption

We maintain administrative, technical, and physical safeguards on this Website to help protect against unauthorized disclosure, use, alteration, or destruction of the personal information you provide on the Website. We use secure socket layer (SSL) technology to help protect your credit card information as it is transmitted to us.

Links To Third-Party Websites

From time to time, we may provide links to third-party websites. These websites may operate independently from us and may have their own privacy statements in place, which we strongly suggest you review if you visit any linked website. To the extent any linked website you visit is unrelated to the Company, we are not responsible for its content or any use of the website.

Do Not Track Notice

Because there are not yet common, industry accepted “do not track” standards and systems, our Website does not respond to Do Not Track signals. In addition, we may allow third parties to collect personal data from your activity on our Website, as described in the “Information We Share” section above.

Updates To Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices. If there are material changes to our Privacy Policy, we will post a prominent notice on our Website and indicate at the top of the statement when it was most recently updated and provide other appropriate notice to you.

How to Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you, please contact us by emailing us at jono@balancewineclub.com or visiting the website at www.balancewineclub.com.